Is the hotel handicap accessible?
Unfortunately, due to the historic building, the hotel is not handicap friendly. All of the rooms are on the 2nd floor of the hotel, and there are no elevators.
Do all of your rooms have refrigerators & microwaves?
Currently, not all of the rooms have a refrigerators and microwaves. Only the Standard Room #7, Double Twin Room #1, and King Room #4 have both in the rooms. The rest do not have either.
Do you offer breakfast?
Currently we do not offer any breakfast.
How can I provide feedback on my stay?
We are always welcoming feedback about your stay, and our hotel. You can review your specific hotel room that you stayed in by finding it here and writing a review, and/or also leave us a Google review. You can also use our contact form on the website, email, or call us with any other feedback.
Are pets allowed?
To keep our hotel clean, pets are not allowed. However, if you have a service dog they are more than welcome to stay.
Do you have any smoking rooms?
No, the Clyde Hotel is a smoke free facility.
Do you offer a military discount?
We do not currently offer a military discount.
Should I call or use the website to book a room?
Either one! But when you call, we use the same booking management system to book the room that you would use online. So the availability and pricing that you see online should always be the most up to date. If you need to book more than one room, you can put multiple rooms in your shopping cart online.
The payments online are processed through the same system that we use here at the hotel, it is safe and secure. More can be read about payment processing on our Terms & Conditions page.
Besides my computer, can I use my phone or iPad to book?
Yes, our website is mobile friendly so you can use your phone, iPad, tablet, computer / all the above to book on our website!
Do you have a cancellation policy?
YES! Because we operate a small hotel, we cannot possibly fill the room on a last minute notice, and the room could have gone to someone else earlier on. We require cancellation at least 72 hours (3 days) before check-in. If you cancel within the 72 hours before check-in, a $20 non-refundable amount will be taken from the booking payment, and the rest will be refunded. Please read our Terms & Conditions page which also outlines this policy.
If you need to cancel, please call us, email us, or use the contact form on our website.
What methods of payment are accepted?
If you book online we use Stripe as our payment processor. You can use Visa, MasterCard, American Express, JCB, Discover, and Diners Club. You can also use any of these payments at the hotel, because we also process through Stripe.
If you call for a reservation, we will also accept cash or check upon arriving.
Can I check in early?
The check-in time is 3PM, under most circumstances, you cannot check in any earlier than this. However, please contact us if you cannot accommodate this and we will try to work something out.
Can I check out late?
Check out time is at 11AM. In order to ensure guests get checked in and checked out at our specified times, under most circumstances we cannot allow late check out. However, if you cannot accommodate this time, please notify us and we will try to work something out.
Website Questions or Problems
The website isn't working, or I have other questions
For any questions about our website, or if you are having problems using it (including errors), please email [email protected]. You may also use our contact form on our website.